Refunds and Returns

Overview

In terms of the Electronic Communications and Transactions Act 25 of 2002, consumers have the following rights:

a general right to return goods (a cooling off period);
for seven days after the delivery;
for any reason;
without penalty;
but the consumer must pay the cost to return the goods to Ebon Rose.

If seven days have passed since the delivery of your purchase, we cannot offer you a full refund, return or exchange.

To be eligible for a return, the goods must be unused and in the same condition that you received it, It must also be in the original packaging, if applicable.

Items that cannot be returned or refunded include:

Gift Cards
Downloadable software products

Refunds

Once your return is received and has been inspected, we will send you an email to notify you whether your refund has been approved or declined. If the refund has been approved, you will be refunded the amount that you paid for the item. Any shipping costs paid for with for the original purchase will not be refunded. A refund will then be processed, and a credit will be automatically applied to your credit card or original method of payment. This usually take three to four business days to reflect on your account.

Shipping returns

To return your purchase, please courier the item to:

Ebon Rose, 269 Turin Street Lombardy Estate, Shere, Pretoria, 0084

You will be responsible for the shipping costs of returning any purchase to Ebon Rose.

If you have requested an exchange, there will be an additional delivery cost for your account.

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Last updated on the 30th of July 2025.